Privacy Policy

Last updated: April 2026

Glaneirw Estate ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect when you use this website or enquire about a stay with us, how we use it, who we share it with, and the rights you have over it.

We are the data controller for the personal information we collect through this site. If you have any questions about this policy or your data, please email info@glaneirw.com.

Information we collect

We only collect information that you choose to give us. This includes:

• Booking enquiries: your name, email address, phone number, the dates you are interested in, and any message you send us.
• Contact form submissions: your name, email address, the subject of your message and the message itself.
• Technical information: basic information your browser sends automatically, such as your IP address, device type and the pages you visit. This is used only to keep the site working and secure.

We do not knowingly collect data from children under 16. We do not collect special category data (such as health, ethnicity or political opinions).

How we use your information

We use the information you give us to reply to your enquiry and arrange your stay, send booking confirmations and pre-arrival information, answer questions sent through the contact form, keep records required by accounting and tax law, and improve and protect the website.

Our lawful bases under the UK GDPR are: contract, legal obligation, and legitimate interests.

Sharing your information

We do not sell your personal data and we do not share it for marketing purposes. We share information only where necessary, including with our email and hosting providers, our accountant, and public authorities where legally required.

How long we keep your information

Booking and accounting records are kept for 7 years to meet UK tax and accounting requirements. General enquiries that do not lead to a booking are kept for up to 2 years and then deleted.

Cookies

This website uses a small number of cookies and similar storage. These are described in our Cookie Policy.

Your rights

Under UK data protection law you have the right to ask for a copy of the personal data we hold about you, ask us to correct or delete it, object to us using it for legitimate interests, and ask us to restrict how we use it. To use any of these rights, please email info@glaneirw.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of the page shows when it was last changed.